Administrative Coordinator-Sales, Customer Service

Balance Authority, LLC   Indianapolis, IN

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Balance, LLC (http://balanceclaims.com/) is the premier outsourcing and consulting firm for contractors throughout North America who perform restoration and reconstruction work for residential or commercial property. We deliver industry leading value to Contractors derived from unmatched expertise in the specialized areas of: estimatics, supplements, invoicing, claims management, pictometry, business operations and liaising with insurance companies .

We are a rapidly growing startup that is aggressively expanding our talented production team in many areas. We seek an Administrative Coordinator to support our growing Sales, Customer Service and Production teams.

·      Our dynamic business is exciting and and offers significant potential for growth in your career and continuing education opportunities.

·      Come join our growing team as we make a positive impact on the industry.

·      $26,000 Salary plus Bonus

·      M - F schedule. 40 hours per week. 

 

Below are the details of our Administrative Coordinator Role for Sales, Customer Service & Production Support:

 

·      Provide full administrative support, including phone support, typing reports, filing and distribution of correspondence

·      Data Entry - Enter/coordinate daily tasks in the CRM

·      Manage data, inputting into various systems, running reports, and reviewing data from time to time

·      Communicate and coordinate with clients

·      Work closely with Balance, LLC production team peers (supplementors, production coordinators, administration, leadership).

·      Keeps the client and the insured informed about the claims status with clear, timely and accurate written/oral communications. Effectively communicates in writing on       moderately complex coverage issues with minimal review and coaching.

·      Provides Administrative support to the Balance Sales team from a Sales coordination and data entry and follow up standpoint.

·      Provides Administrative support in the area of customer service and new client on-boarding and implementation.

·      Keeping tabs on all projects at all times in order to make sure they do not get lost in the shuffle or get stale.

·      Utilize company systems and technology related to delivery of critical job function workflow: CRM, cloud file storage accounts, phone system, Client CRM systems, other contemporary business technology.

·      Represent the Brand with the highest degree of professional standards

·      Various Administrative tasks, relevant training and meetings

 

 Requirements

 

·      High School Diploma or equivalent

·      Must be able to work independently without direct supervision

·      Excellent Communication and interpersonal skills

·      General computer skills

·      Aggressive and proactive

·      Excellent organization and time management skills

 

General Skills Required:

·      Corporate Citizenship

·      CRM Skills

·      Excel Skills

·      Word Skills

·      Outlook Skills

·      Communication Skills

·      Team Player with Leadership Capacity Skills

·      Patience of Job

·      Positive Attitude

·      Ability to work in a fast-paced, hectic environment

·      Attention to Detail

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